At LOOMLAN, we are dedicated to providing high-quality, ethically made furniture and home decor. We are committed to ensuring that every LOOMLANDER is delighted with their purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. Our return policy is designed to ensure clarity and fairness while reflecting our commitment to sustainability and customer satisfaction.
Eligibility for Returns
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Return Window: Eligible items may be returned within 5 days of delivery. Items must be unused, unassembled, and in their original packaging.
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Authorization: All returns require prior approval. Contact our customer service team to obtain a Return Authorization Number before returning any items.
Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale / clearance items or gift cards
- Wired or assembled products
- Custom-made to order items
- Used items or items without original packaging
- Returns from locations other than the original delivery
- Altered items (repainted, refinished, cut, etc.)
- Returns without prior authorization
- International orders and orders outside the contiguous US
Damages and Defective Items
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Visible Damages: Inspect your items upon delivery. If visible damage is present, refuse the delivery and clearly note on the delivery document that the shipment is refused due to damage. Contact us immediately to arrange for a replacement.
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Concealed Damages: If damage is discovered after delivery, notify us within 48 hours. Provide photos and a description of the damage. We will coordinate a replacement or repair at no additional cost.
Return Freight Charges
- Return freight charges must be paid by the customer, and original freight charges are non-refundable. For items offered with free or discounted freight, actual outbound shipping fees will be deducted from the refund.
Refunds and Restocking Fees
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Processing Time: Refunds are processed within 7-10 business days after receiving and inspecting the return.
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Deductions: Original shipping charges are non-refundable. A restocking fee of up to 100% may apply if items are not returned in new condition.
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Restocking Fees: Restocking fees account for the time, labor, and costs associated with receiving and restocking items. Most returned items are not packaged to original standards or incur damage during transit.
Cancellation Terms
- Orders canceled within 24 hours are fully refundable.
- Orders canceled after 24 hours incur a 5% cancellation fee.
- Pre-orders canceled within the given timeframe incur a 5% fee; cancellations after this timeframe are fully refundable.
- Orders canceled after shipping will incur inbound and outbound shipping fees and a 20% restocking fee.
Fraud Prevention
We monitor return patterns to protect our community. Unreasonable return patterns may result in restrictions or refusal of future transactions.
Sustainability Commitment
Returned items are managed sustainably. Damaged items are either donated or responsibly recycled, minimizing environmental impact.
Customer Support
Our dedicated team is here to assist with any questions or concerns. Please reach out for personalized support.
Additional Guidelines
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Parcel Items: Inspect immediately upon receipt. Keep all original packaging. Report damages within 48 hours with photos and a detailed description.
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Missing or Incorrect Items: Report within 48 hours. We will investigate and send replacements as needed.
Color and Material Variations
Natural variations in materials (wood, marble, etc.) are expected and not considered defects. Color variations due to display differences are also not considered defects.
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