Frequently Asked Questions

What is your shipping policy?

We offer free curbside shipping for all orders within the contiguous United States. For larger items, a freight carrier will contact you to schedule a delivery appointment. You can also request a white-glove, in-home delivery service for an additional fee.

What is your return policy?

You can return eligible items within 30 days of delivery. To be eligible, items must be unused, unassembled, and in their original packaging. A return authorization is required, and return shipping plus a 15% restocking fee apply. Made-to-order items (including Uptown Sebastian) and sale/clearance items are final sale and not eligible for return.

How does LOOMLAN contribute to sustainability?

We are committed to sustainability by carefully selecting brands that use ethically sourced and eco-friendly materials, such as FSC-certified wood. For every purchase made, we partner with environmental organizations to plant 10 trees, remove 30 plastic bottles from our oceans, and offset 50kg of CO2 emissions.

What makes your furniture high-quality?

We partner with renowned brands like Noir, Sunpan, and Essentials for Living that are known for their exceptional craftsmanship and use of high-quality, durable materials. Many of our products are handcrafted from solid wood and designed to last for generations, ensuring you receive a piece that is both beautiful and built with integrity.

Do you have a trade program for professionals?

Yes, we offer an exclusive trade program for interior designers, architects, and other industry professionals. Members receive special pricing, dedicated support, and tax-exempt purchasing options. You can apply for our Trade Program through the link in our website's footer.

How long do made-to-order items take?

Production times for our made-to-order furniture, such as custom upholstery pieces from our Uptown Sebastian collection, average around 8-10 weeks. Once production is complete, standard shipping times apply. Ready-made items ship much faster: pillows and rugs in 48-72 hours, and wall art in 6-9 working days. We will keep you updated on the status of your custom order throughout the process.