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Shipping Policy

Shipping Policy:

LOOMLAN Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship.

Front Door - Parcel Shipment

  • Your shipment will be delivered to the front door of your house.
  • You will not be required to sign the delivery document at the time of delivery.
  • If you live in a multi-unit apartment building, the driver will deliver to your front door whenever possible. If your building restricts access to non-residents, the driver will deliver to the closest point to your home where possible.

Curbside - Freight Shipment

  • This is a signature-required curbside delivery by freight truck.
  • The driver and the delivery team will call 48 in advance to schedule a date and time for your delivery.
  • You must be present at the scheduled time as you must sign for the delivery.
  • The curbside delivery team usually consists of 1 driver; therefore, your requests to bring inside will not be accommodated.
  • The driver will leave the shipment on a pallet (if your item shipped on one) on your driveway and/or curb of the location indicated at the time of purchase.
  • The driver will not unbox/open the shipment during curbside delivery.

Ground Floor/Indoor Delivery - Freight Shipment Only

  • The delivery team will bring your item inside your home /ground-level floor (no stairs).
  • The delivery team will not unbox the item.
  • The delivery team will not disassemble, move or modify existing furniture in your home.
  • Before buying products from us, you are responsible for measuring your space (doorways, elevators, stairways, etc.) to ensure they will fit into your home. If a product does not fit, it is sent back to us, and outbound and return shipping charges, plus a restocking fee, will be deducted from your refund.
  • The ground floor/indoor delivery is non-refundable.

Measuring Your Space

Product dimensions are listed on each product page. We recommend measuring your space to see if a product fits and can easily move into the intended room. Generally speaking, the door width should be greater than the box's height. Some other factors to keep in mind are:

  • Obstructions behind the door
  • Tight corners
  • Hallways or internal doors
  • Stairways (including the length)
  • Elevator measurements

Scheduling Your Delivery

Once your order is ready for delivery, the carrier will be in touch to let you know when it will arrive and what to expect on delivery day.

Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect their arrival.

Delivery Day

  • Ensure that the area where you plan to put your new item(s) is clear and that there is enough room for assembly (if needed)
  • You will receive a notification on the day of delivery from the delivery team.
  • If you live in a multi-unit apartment building restricting access to non-residents, the delivery team will deliver to the nearest point to your home that they can safely. If you live in a walk-up apartment, please let us know in advance.

*Special note on all MADE-TO-ORDER Purchases:

Estimated production times for Made-To-Order purchases vary by order. The current production time frame for made-to-order furniture is an average 4 weeks

Important:

  • The shipping address cannot be changed or modified once the order has shipped
  • If you refuse a package during delivery or if you provided the wrong shipping address (e.g. suite/apt number, phone number with no answer, or any other information that is missing) order will be returned to us and you will not be eligible for a refund.

Please note: a MADE-TO-ORDER item, depending on the frame finish and your choice of upholstery the production time, and therefore shipping will greatly differ for each order. We will reach out to you to confirm the timeframe for the order.

Free Curbside delivery is included with each order. You may purchase a ground/indoor delivery for an additional fee (see rates at the checkout)