Returns & Refunds Policy

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every LOOMLAN item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 5 days of delivery. (Note: Exclusions apply. See below).

All returns must have prior approval and a return authorization number assigned. 

Return freight charges must be paid for by the customer and the original freight charges are non-refundable. For items offered with free freight or discounted freight, the actual outbound shipping fees will be deducted from the amount refunded.

Merchandise must not be damaged and must be returned in the same condition in which it left the warehouse. This means that the product returned must be unassembled, in the original carton, and packaged in a new condition. If merchandise is not in new condition, the return will not be accepted or a restocking charge of up to 30% of the invoice will be deducted from the credit prior to issuing a refund.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Is My Item Returnable?

Not every item on our site is eligible for a return. Below is a list of non-returnable items:

• Final sale items or gift cards
• Wired or assembled products
• Custom-made to-order items
• Used items or items without original packaging
• Returns from the location other than the original delivery
• Altered items (repainted, refinished, cut, etc.)
• Returns without prior authorization
• International orders and orders outside of the contiguous US

Note that all items shipped back without prior Return Authorization or outside the 5 days return period will not be eligible for a refund. The customer is responsible for the shipping cost associated with returns.

If an order is delayed in transit, does the return policy still apply? Yes. We work tirelessly to ensure that your merchandise arrives to you on time. Many factors are outside our control. Unless a guaranteed delivery service was arranged at the time of order placement (typically at an additional charge), delays in transit time through no fault of LOOMLAN, LLC do NOT constitute an exception to the Return Policy.