Lucens Silver Solid Handmade Area Rug

Experience luxury with the Lucens Silver Grey Solid Handmade Area Rug By Linie Design. Hand loomed with viscose and designed with a soft texture and slight sheen, this rug is available in three sizes and three neutral colors. Created for indoor use, pair it with our Prima Luxus Rug Pad (sold separately) for solid surfaces. For care, vacuum and use mild soap with a damp towel, or steam clean at a dry cleaners for best results. Transform your space with this elegant and exclusive piece.

Beautifully crafted with premium materials, this Lucens Silver Grey Solid Handmade Area Rug By Linie Design is the epitome of luxury. Designed with a soft texture and slight sheen, this rug adds a touch of sophistication to any room. Available in three sizes and neutral colors, it's the perfect addition to any home. Keep it looking its best with gentle care - just vacuum or steam clean at a dry cleaners. Elevate your space with this exquisite rug.

Lucens Silver Solid Area Rug By Linie Design Features:

• Color Family: Silver, Solid
• Primary Materials: Viscose 100%
• Construction/Technique: All Handmade, Hand Loomed
• Country Of Origin: India
• Recommended Use: Indoor Use Only
• Area Rug Care: Vacuum, Mild Soap
• For extra cushion on hard surfaces, the underlay rug pad is recommended. Sold separately - link to rug pad HERE (https://loomlan.com/products/prima-luxus-underlay-rug-pad)
• Note: All handmade rugs are unique and may vary slightly in dimensions. Colors might appear slightly off due to different computer screens and lighting
• Learn how to choose the correct rug size for your space HERE (https://loomlan.com/pages/best-size-rug-guide-for-your-space)

Due to various screen settings the color of the item may look slightly different in person from what you see on your screen. We try to make sure that the image you see is as accurate as possible.

At LOOMLAN, we are dedicated to providing high-quality, ethically made furniture and home decor. We are committed to ensuring that every LOOMLANDER is delighted with their purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. Our return policy is designed to ensure clarity and fairness while reflecting our commitment to sustainability and customer satisfaction.

Eligibility for Returns

• Return Window: Eligible items may be returned within 5 days of delivery. Items must be unused, unassembled, and in their original packaging.
• Authorization: All returns require prior approval. Contact our customer service team to obtain a Return Authorization Number before returning any items.

Non-Returnable Items

Certain items are not eligible for return, including:

• Final sale items or gift cards
• Wired or assembled products
• Custom-made to order items
• Used items or items without original packaging
• Returns from locations other than the original delivery
• Altered items (repainted, refinished, cut, etc.)
• Returns without prior authorization
• International orders and orders outside the contiguous US

Damages and Defective Items

• Visible Damages: Inspect your items upon delivery. If visible damage is present, refuse the delivery and clearly note on the delivery document that the shipment is refused due to damage. Contact us immediately to arrange for a replacement.
• Concealed Damages: If damage is discovered after delivery, notify us within 48 hours. Provide photos and a description of the damage. We will coordinate a replacement or repair at no additional cost.

Return Freight Charges

• Return freight charges must be paid by the customer, and original freight charges are non-refundable. For items offered with free or discounted freight, actual outbound shipping fees will be deducted from the refund.

Refunds and Restocking Fees

• Processing Time: Refunds are processed within 7-10 business days after receiving and inspecting the return.
• Deductions: Original shipping charges are non-refundable. A restocking fee of up to 100% may apply if items are not returned in new condition.
• Restocking Fees: Restocking fees account for the time, labor, and costs associated with receiving and restocking items. Most returned items are not packaged to original standards or incur damage during transit.

Cancellation Terms

• Orders canceled within 24 hours are fully refundable.
• Orders canceled after 24 hours incur a 5% cancellation fee.
• Pre-orders canceled within the given timeframe incur a 5% fee; cancellations after this timeframe are fully refundable.
• Orders canceled after shipping will incur inbound and outbound shipping fees and a 20% restocking fee.

Fraud Prevention

We monitor return patterns to protect our community. Unreasonable return patterns may result in restrictions or refusal of future transactions.

Sustainability Commitment

Returned items are managed sustainably. Damaged items are either donated or responsibly recycled, minimizing environmental impact.

Customer Support

Our dedicated team is here to assist with any questions or concerns. Please reach out for personalized support.

Additional Guidelines

• Parcel Items: Inspect immediately upon receipt. Keep all original packaging. Report damages within 48 hours with photos and a detailed description.
• Missing or Incorrect Items: Report within 48 hours. We will investigate and send replacements as needed.

Color and Material Variations

Natural variations in materials (wood, marble, etc.) are expected and not considered defects. Color variations due to display differences are also not considered defects.