Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.
PREPARING FOR FURNITURE DELIVERY
To ensure a successful delivery, please consult our Measuring for Furniture Delivery guidelines and confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.
An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
We are delighted to offer FREE freight curbside shipping (Monday through Friday, between 8am and 5pm) for all orders within the contiguous United States.
- Free Freight shipping is defined as a signature-required curbside delivery.
- Shipping carriers will NOT carry your delivery up stairs or enter your home under any circumstances.
LOOMLAN is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment or schedule the delivery day.
LOOMLAN is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO) - We regret shipping is not available at this time
ESTIMATED SHIPPING TIMES
Estimated shipping times vary by order 3-7days . A tracking ID will be emailed to you the day your order ships out so you may easily track your order. PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory warehouse and do NOT include production time for out of stock or made to order items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
WHITE GLOVE SERVICE - NOT AVAILABLE AT THIS TIME
Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.. As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home. You may add on assembly services at an additional cost at checkout.
PRICING INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.