All returns must have prior approval and a return authorization number assigned.
Is My Item Returnable?
Not every item on our site is eligible for a return. Below is a list of non-returnable items:
Final sale items or gift cards
Wired or assembled products
Custom-made to-order items
Used items or items without original packaging
Returns from the location other than the original delivery
Altered items (repainted, refinished, cut, etc.)
Returns without prior authorization
International orders and orders outside of the contiguous US
LOOMLAN General Shipping Policy
Front Door - Parcel Shipment
- Your shipment will be delivered to the front door of your house.
- You will not be required to sign the delivery document at the time of delivery.
Curbside - Freight Shipment
- This is a signature-required curbside delivery by freight truck.
- You must be present at the scheduled time as you must sign for the delivery.
- The driver will not unbox/open the shipment during curbside delivery.
Ground Floor/Indoor Delivery - Freight Shipment Only
- The delivery team will bring your item inside your home /ground-level floor (no stairs).
- The delivery team will not unbox the item.
- The delivery team will not disassemble, move or modify existing furniture in your home.
- The ground floor/indoor delivery is non-refundable.
Measuring Your Space
- Obstructions behind the door
- Tight corners
- Hallways or internal doors
- Stairways (including the length)
- Elevator measurements
Scheduling Your Delivery
- You will receive a notification on the day of delivery from the delivery team.
*Special note on all MADE-TO-ORDER Purchases:
- The shipping address cannot be changed or modified once the order has shipped